Terms of use
General Terms and Conditions
1. Services
I We are Maxtech Services Limited (collectively referred to as "we" or "the company") and we own and operate the site www.ihygge.hk (collectively referred to as "our site" or "ihygge.hk"). Our site offers a convenient way to shop online over the Internet, including by using our applications and also provides one-stop home delivery services (referred to as "services").
II By using our site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
III We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.
2. Definitions
I “we”, “us” or “our” is a reference to (name of person or company providing the services).
II “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.
III “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.
IV “merchandise” means the goods or services you ordered through our site, which you will pay for.
V “intellectual property rights” means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.
VI “services” has the meaning given in clause 1.I.
VII “supplier” means the seller and supplier of the merchandise you ordered through our site.
VIII “site” means our iHYGGE website located at www.ihygge.hk, and any associated sites linked to it, and our iHYGGE app.
IX “User Content” has the meaning given in clause 10I.
3. Registration
I You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
II You represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.
III Where you are required to register, you must:
i. provide us with accurate, complete and updated registration information;
ii. safeguard your user name and password; and
iii. authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you.
IV In the event that we have reasonable suspicion that any information and material supplied by you to us for registration is untrue, inaccurate, outdated or incomplete and etc., we have absolute discretion to cancel any order made by you and/or terminate/cancel your registration with us and in such circumstances, you hereby agree not to raise any claim against us for whatsoever compensation and reliefs.
4. Order
I. When you order Merchandise from our E-shop, it means that you agree to place your order in compliance with these TOS and all such terms and conditions stipulated by us and/or Supplier of the relevant Merchandise from time to time. Those terms and conditions stipulated by us and/or Supplier of the relevant Merchandise will prevail over these T&C if there is any inconsistency regarding your order.
II. Except where otherwise specified, we are not the seller or Supplier of the Merchandise. We are responsible for managing and administering our E-shop, arranging order processing and fulfilling or procuring Supplier to fulfilling the order you placed for the Merchandise through our E-shop.
III. When you place an order, the prices charged are those applicable on the day you order.
IV. All products on ihygge.hk are listed in Hong Kong Dollars.
V. System will generate an email to the email address registered by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.
VI. We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
i. no sufficient stock to deliver the products you have ordered;
ii. no delivery can be arranged for your area; or
iii. one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
VII. You agree and authorize us to use and transfer your information provided for the order of the Merchandise (including name, contact number and delivery address, payment information, etc.,) to any agent who provides administrative and logistics service(s), Supplier, manufacturer, and payment gateway in connection with the process of the purchase, supply and delivery of that Merchandise.
VIII. Except where otherwise specified, you agree that the Merchandise are manufactured and supplied by third party and are not related to us. Pictures of the Merchandise are for reference only, and you should always look up to the real product. As we are not the manufacturer or Supplier of the Merchandise, all descriptions of the Merchandise and their respective contents are provided by their respective manufacturer or Supplier and (its) their interpretation shall prevail.
IX. If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
5. Payment
I. If we cancel the order after you have already made payment, we will make a refund. You agree and confirm that we shall not offer you any compensation for any disappointment or loss suffered by you.
II. We only accept credit card payments made by Visa, MasterCard, AE, PayPal, apply pay and google pay. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorised to make such payment. Title in the merchandise does not pass to you until payment has been received.
III. We have the right, at any time and in our sole discretion, to accept or reject the payment method selected by you. If no effective payment method is in place (e.g. the information provided by you or the cardholder is inaccurate or outdated) or we suspect, in our reasonable opinion, that you make unusual purchases, your transaction may be suspended or cancelled. We shall not compensate you for such suspension or cancellation.
IV. We use third party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.
6. Delivery and collection
I. Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time. (which may include, without limitation, strikes, material shortages, riots, fires, flood, storm, acts of God, war, terrorism, governmental action, epidemics/pandemics, labour conditions, earthquakes) when no delivery will be made by us on these days. Except where otherwise specified, we currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered Merchandise from our designated logistics centre and under no circumstances will we accept cancellation of order or refund.
II. We will deliver the Merchandise ordered by you to the delivery address you give us at the time you make your order through our staff or a third party provider. You agree to present your identification upon request when you acknowledge receipt of the Merchandise. The Merchandise shall be, and shall be deemed to be, delivered and accepted by you when the Merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reason.
III. It is the responsibility of you to inform Ztore 24 hours before delivery window starts of any change to your delivery address or preferred delivery time slot after placing order.
IV. You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
V. If you elect to collect Merchandise ordered from a collection centre within a specified period but fail to collect them for whatever reason, upon expiry of the specified collection period, you shall be deemed to have given up collection of the Merchandise. You agree and accept that we are entitled to dispose the Merchandise at our discretion without a refund to you, and we reserve our rights to charge you for any costs arising therefrom (such as storage fee and transport fee, etc.)..
VI. If the order contains intoxicating liquor, the recipient of the order must be aged 18 or above.
7. Return, Replacement and Refund
I. Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.
II. Where the return and replacement of Merchandise is handled by Supplier, all matters related thereto shall be subject to the relevant terms and conditions provided by the relevant Supplier, which shall become the contract entered into between you and the said Supplier. You should follow all the terms and conditions provided by the said Supplier for the return and replacement of the relevant Merchandise. You agree that we shall not be held liable for any of the disputes arisen in relation to the above matters, which you shall settle directly with the relevant Supplier.
III. If you find that the products delivered to you are damaged, incorrect, insufficient or having quality problems and etc. after receiving, and the expiry date is in less than 30 days (excluding items mentioned short shelf life and special discounted items that have been specially marked for short-term), you have to lodge your application for replacement to us within seven (7) days from the date of the receipt of the products and you also have to meet the following prerequisite conditions namely:
i. all valid supporting evidence to prove your request for replacement of the products;
ii. all valid supporting documents to prove that the product(s) in problem is/are purchased from ihygge.hk;
iii. immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s) or instantaneous communication software;
iv. any premium, gift or souvenir bundled with the Merchandise (if any) at the time of purchase shall be returned together with the Merchandise.
v. all product(s) in problem for replacement must be in its original state and not used; and
vi. all components and parts of the product(s) in problem including but not limited to its user menu, certificates, labels, marks, materials, packing bags and boxes for replacement must be returned to us.
IV. After you duly comply with the requirements stipulated in above 5.2 to our satisfaction, we shall arrange the replacement of equivalent product(s) within 7 days after our approval. If the relevant product(s) subject to replacement is/are out of stock and we have already credited the amount of the relevant products from your account, we shall then arrange the refund through crediting the same to your account of payment.
V. If Supplier is not able to provide replacement, upon confirmation by our customer service department, we will arrange for a refund in the following manner:
i. If you purchased the Merchandise by credit card payment: the refunded sum will be remitted to the credit card account you used to purchase the Merchandise concerned within 4 to 8 weeks from the date we confirm a refund. Please check the monthly statement of your card.
ii. Regardless of any refund arrangement, we may charge you handling charges for processing refund. If the Merchandise entitled for a refund is purchased by you at a discounted price (such as purchase as part of a discounted package, brand discount or benefit offered by Supplier, etc.), we will adjust the refunded amount accordingly. If extra payment is required, we will deduct it directly from the refunded sum.
8. Disclaimer of Warranties and Limitation of Liability
I. We do not represent or warrant that :
i. Access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.
ii. Our site or any of its contents will be accurate, complete or reliable.
iii. Any services (whether or not provided by us) will be provided with due care and skill; or
iv. Any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).
II. Any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us
III. To the fullest extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
i. Any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;
ii. The unavailability of our site (or any part of it), merchandise or services;
iii. Any merchandise not being of merchantable quality or fit for their intended purpose; or
iv. Any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;
v. Any misrepresentation on or relating to our site, the merchandise or the services.
IV. We will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us.
V. Save as required by law: we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.
VI. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.
VII. We shall not be liable to you or any third party for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
VIII. Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.
9. Warranties
I. You represent, warrant and covenant undertake that you will not use our site to:
i. Upload, post, email, offer or otherwise transmit any contents in respect of which you have no right (either proprietary, contractual, or fiduciary) to transmit or which is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory or otherwise objectionable;
ii. Impersonate any person or entity by way of transmitting any forged or manipulated contents through the use of any services.
iii. Upload, post, email, offer or otherwise transmit any contents that infringe any proprietary rights or intellectual property rights including, without limitation, patent, trademark, trade secret, copyright of any party;
iv. Upload, post, email, offer or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except such advertisements or promotional materials expressly authorized by us in writing;
v. Upload, post, email or otherwise transmit any contents that contain software viruses or any other computer code, files or programs that would interrupt, destroy or limit the functionality of our site and/or computer software or hardware or telecommunications equipment constituting them;
vi. Interfere with or disrupt the services or servers or networks through which the services are provided, or disobey any requirements, procedures, policies or regulations of such networks;
vii. Collect or store personally identifiable information about other users.
II. You acknowledge that our site does not have any obligation to pre-screen contents, but our site has the right (but not the obligation) in its sole discretion to refuse or remove any contents that is available via the services. Without limiting the said right, our site has the right to remove any contents that, in its opinion, violate the T&C or are otherwise, in its opinion, objectionable.
10. Content
I. The intellectual property rights in all Content are owned, controlled or licensed by or to us. Except for the rights granted to you under clause 10II, nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.
II. Subject to these terms and conditions, you may use the Content for your own personal purposes.
III. Unless you have our express written consent or you are expressly authorised by law to do so, you shall not:
i. Use the Content for any commercial or other non-personal purpose;
ii. Make any copies of the Content or transfer the Content to any other device or any other person; or
iii. Otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.
IV. We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but gives no warranties and makes no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.
11. User Generated Content
I. When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this paragraph include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.
II. You represent, warrant and covenant that:
i. You have the legal right and authority to grant the licence under the above 11I above;
ii. You are the owner of the User Content and/or have all of the necessary rights, consents, permissions and licences which are required for you to grant us the licence under the above 11I;
iii. By exercising the licence under the above paragraph 1, we shall not infringe the intellectual property rights or other rights of any third party;
iv. To the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence under above 11I;
v. The User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and
vi. At our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.
12. Indemnity
You agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.
13. Linked Websites
Certain links, includinf hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
14. Intellectual Property
I. All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.
II. All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.
15. Termination
I. We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.
II. Any rights that have accrued to either party at the date of termination will remain enforceable after termination.
16. General
I. We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.
II. We have made every effort to make clear whether the quoted prices for merchandise available through our site include any relevant tax or duty. Where in any case it is not clear please note before you make an order that you might be required to bear a liability to tax or duty (for example value added tax) imposed by the supplier or by operation of law that is in addition to the price.
III. Where in these terms representations and warranties are made to us and to suppliers of merchandise through our site, you acknowledge and agree that such representations and warranties are intended to grant rights to, and operate for the benefit of, all such suppliers and that each such supplier may rely upon and enforce such representations and warranties against you.
IV. We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
V. We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
VI. We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.
VII. If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.
VIII. You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
IX. We may assign these terms and conditions or appoint any third party, including our group companies, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.
X. These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
XI. These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.
17. Terms and Conditions for Cash-Dollar
I. Cash-Dollar refers to all rebate/refund when customers shop at iHYGGE, and is equivalent to the same face value of Hong Kong Dollar.
II. When checkout, equivalent amount of Cash-Dollar is directly deducted from the total purchase amount.
III. Cash-Dollar will expire on December 31st each year, iHYGGE reserves the right to cancel all Cash-dollar accumulated without prior notice.
IV. Cash-Dollar is neither transferable nor redeemable for cash.
V. Redemption of Cash-Dollar will be subject to independent promotional campaigns. In regard to details of Cash-Dollar's use together with other promotional offers, please refer to the corresponding Terms & Conditions of the campaign.
18. Promotion Codes, Coupon Codes and Coupons
I. Promotion codes, coupon codes and coupons offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions.
II. Promotion codes, coupon codes and coupons are neither refundable nor redeemable for cash. Any unused amount will be forfeited.
III. If your order is cancelled for whatever reason or is eligible for a refund, any promotion codes, coupon codes or coupons used in that order shall be forfeited without any refund or compensation.
We reserve the right to terminate or vary the above offers from time to time without providing any prior notification. In the event of any dispute, our decision shall be final and conclusive.
These terms and conditions form the integral part of the General Terms and Conditions.
Last Updated: August 2025
