When can I receive my order? 何時能收到我的訂單？

1. By Delivery to door: SF Express takes about 1-2 working days.2. Self-Pickup at Kwai Chung: Approximately 3-4 working days. You will receive a notification email once the orderis shipped. Self-pickup customers must present the pickup notification email and collect the order during office hours.About the Kwai Chung Self-Pickup Point:Room 01-09, 21/F, Wing Tak Plaza, 88 Container Terminal Road, Kwai Chung,New Territories, Hong KongOffice Hours: Monday to Friday (Closed on public holidays)Morning: 09:00 - 12:45Afternoon: 14:00 - 17:30[Express Same-Day Delivery Service]For orders over HK$1000, same-day delivery service can be arranged for an additional HK$100 (applicable only for orders placed before 10 AM on weekdays)._________________________________________________________________1）送貨上門：順豐速運約1-2個工作天。 2）葵涌自提點自取：約3-4個工作天，待訂單出貨後您會收到通知電郵。 **自取客人必須出示收到取貨通知電郵，並於辦公時間取貨。有關葵涌自提點香港新界葵涌貨櫃碼頭路88號永得利廣場1座21樓01-09室辦公時間為星期一至星期五（公眾假期休息）早上 9:00 - 下午 12:45下午 2:00 - 下午 5:30 【特快即日送貨服務】訂單滿HK$1000 可安排即日送貨服務，運費加 HK$100（只適用於平日早上10時前下單）

Do you ship internationally? 你們提供國際運送嗎？

Free shipping is only available in Hong Kong. For oversea shipping and some specific items are prohibited for delivery, kindly contact our CS._______________________________免費送貨僅適用於香港。對於海外運輸和某些特定物品禁止運輸的情況，請聯絡我們的客戶服務。

iHYGGE Member Rewards 會員獎賞

For your place order, $1= 1 reward points, and you may redeem higher e-coupon for next purchase 😊Check your reward at 'REWARD' page:https://ihygge.hk/pages/rewardFriendly Reminder: Redeemed points cannot be changed or reversed. Don't forget to apply your promo code during checkout. All accumulated points will expire on December 31st each year._______________________________每消費$1 = 1分，累積的積分可兌換購物金券，下次購物使用當作現金使用😊 在「會員獎賞」頁面查看您的獎勵：https://ihygge.hk/pages/reward 溫馨提示 : 已兌換的積分不能更改。結賬時請記得應用您的優惠碼。積分以年度計，所有積分將會於每年12月31日失效。

Do you have a physical store? 你們有實體店嗎？

We currently don’t have a physical shop, but we offer convenient alternatives:📍 Kwai Chung Pickup Point (3-4 working days, you will receive a notification email once the order is shipped.) 🚚 Free Delivery – For orders over $300 via SF Express (1-2 working days)Shop online anytime🌿▸ www.iHYGGE.hk_______________________________我們目前沒有實體店，但提供以下方便的取貨/配送選擇：📍 葵涌自提點自取（3-4個工作天，待訂單出貨後您會收到通知電郵）🚚 免運費 – 訂單滿$300可享順豐速遞免費配送（1-2個工作天內送達）歡迎網上選購🌿 ▸ www.iHYGGE.hk

Where is the 'Cake' self-pickup location? 蛋糕自取地點在哪裡？

For Cake Self-Pickup / Delivery Options: (Please note the designated pickup address and time slots)1. Sweet Secrets Cake Pickup📍 Address: Room 1203, Wing Lee Industrial Building, Tong Mi Rd, Mong Kok🕒 Pickup Hours: 1-5 pm (Closed on Sundays)2. Suphia’s Vegan Cake Pickup📍 Address: Project S Fitness, 33F, The Chelsea, 69 Jervois St, Sheung Wan🕒 Pickup Hours:(Monday - Friday) 11am - 8pm (Saturday) 11am - 3pmClosed on Sundays3. Delivery Options:🚚 Fee: HK$100 (Excludes outlying islands, Clearwater Bay, and Tai Po Industrial Estate). Additional charges may apply for remote areas. Please inquire with our CS first. _______________________________ 蛋糕自取 / 送貨服務：（請注意指定取貨地址及時間段） 1. Sweet Secrets Cake 蛋糕自取點📍 地址：旺角塘尾道54號永利工業大廈1203室 🕒 時段：下午1-5時（星期日休息） 2. Suphia’s Vegan Cake 蛋糕自取點📍 地址：上環蘇杭街69號The Chelsea 33樓 Project S Fitness🕒 時段：（星期一至五）上午11時 - 晚上8點（星期六）上午11時 - 下午3時星期日休息 3. 送貨服務：🚚 費用：HK$100，不包括離島/清水灣/大埔工業邨，偏遠地區會另收附加費用，請先與CS查詢。

Office Hour 辦公時間 / For Urgent Contact 緊急聯繫

Our Instant CS is available on Mon to Fri , 10am - 5:30pm (excl. Public Holidays). For urgent contact, please call (852) 63319207 or click below link for whatsapp.我們的客服時間為週一至週五（上午 9 點至下午 5:30）。如需緊急聯繫，請致電 (852) 63319207 或點擊下面的 Whatsapp 連結。https://wa.me/+85263319207