iHYGGE purchases reputable brands from worldwide suppliers and qualified importers to ensure the source of the goods, all must be legal and safe.

You may track your order online

We currently provide the following delivery
services:

Kwai Chung Pick-up Point and to-door delivery;

i. Pick-up Point at Kwai Chung

Currently, we provide one pick-up point, located at 6/F, Wilson
Logistics Centre, 24-28 Kung Yip Street, Kwai Chung, N.T., Hong Kong (7-minute walk from Kwai Hing MTR Exit A)

The office time is Monday to Friday (closed on public holidays)

Morning: 9:30 AM – 12:30 PM
Afternoon: 2:00 PM – 5:00 PM

***Customers who choose self pick-up, please pick-up upon receiving the pick-up notification email.

II. Express on-site delivery

Your order can be shipped within 48 hours of
work. The actual delivery date and time must depend on different factors such
as delivery address, manual arrangement and weather impact, and shall prevail
the information displayed in the payment email.

IHYGGE will try its best to arrange the best and fastest delivery
date and time, and retain the final decision right.

III. Express same-day delivery

For orders over HK$1,000, same-day delivery can be arranged with an additional shipping fee of HK$100 (only applicable for orders placed before 10am on weekdays).

Except for the first two days of Chinese New Year and when Typhoon Signal No. 8 or above or Black Rainstorm Warning is in force, we only deliver to selected areas in Hong Kong from Monday to Saturday (except for Public Holiday). We currently do not deliver to remote areas and outlying islands, and buildings without lift facilities.

You can enjoy free shipping on orders over HK$300 (net discounted price).

For orders under HKD$300, an additional HKD$48 shipping fee will be charged, which will be automatically added to your payment amount during checkout.

Please contact our customer service by email cs@ihygge.hk. We will contact and follow up for you.

It will be arranged by courier service.

Once order confirmed, it is not allowed to change. Please review the delivery address before the payment is made.

The delivery clauses in each region are different, and you can contact our customer service before placing an order.

VISA /MASTER /AE/FPS/Alipay HK/WeChat Pay/Alipay

We will confirm receipt of your order by email. The confirmation email will provide your order details, the amount received Price details Order follow-up is poor, and information is expected to be sent and delivered. This communication will signify our acceptance of your order on behalf of the supplier. You can track the status of your order online.

No, only one coupon code can be used per order.

No, the promotional code, coupon code or coupon used on this order will be void without refund or compensation.

Unfortunately, we do not accept the return.

Unless otherwise specified, we do not accept returns or exchanges. If an item you ordered is faulty, defective or damaged (through no fault of yours), or if the item was not what you ordered, or was delivered in an incorrect quantity, it can be returned or exchanged within 7 days of the date of receipt. (*Items do not include fresh food and products in the clearance area) The merchandise is unused and in the condition as originally sold, together with all parts and accessories supplied with the merchandise, including instructions, certificates, labels, markings, consumables, bags and boxes. The packaging of the product must be in the condition in which it was shipped.

If you find any damage or omission of the goods after signing, please record the packaging and goods with photos first, and directly send the complete photo record and order number to the customer service mailbox within 7 days after receiving the goods to report the problem with the goods. After the case is approved within 5-7 working days, we will notify you of the result by email.

Each order can only be exchanged once, but the final decision will be subjected to iHYGGE