Privacy Policy

We are Maxtech Services Limited (collectively referred to as "We", "the Company" or "iHYGGE"). We own and operate the Website www.ihygge.com (collectively referred to as "Our Website " or "ihygge.com"). Our Website offers a convenient way to shop online over the Internet, including by using our applications, and also provides one-stop home delivery services (referred to as “services”). We recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance").By providing your personal data to us, you are consenting to this Privacy Policy.

The term "personal data" shall have the meaning ascribed to it by the PDPO.

PURPOSE OF COLLECTION AND USE OF PERSONAL DATA

You need not supply any personal data in order to access the Company’s website. When you participate in, access or sign up to any of the Services, personal data is collected from you to enable us to provide you with the Services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the Services to you. By submitting your personal data you consent to the use of that data as set out in this Privacy Policy Statement.

Types of Personal Data Collected

For the purpose of carrying on the company's business, including registration and administration of the company's website and related products and services (including relevant online services), you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:

  1. Your personal information and contact information such as your name, gender, date of birth, telephone number, social media contact, email address, residential address, mailing address, and billing address;
  2. Your business information such as company name and business title;
  3. Your account details, including first 6 digits and last 4 digits of credit card account numbers, or user accounts;
  4. Your household income range, and personal interest;
  5. IP address, real-time geographic location data, browser settings, browsing records, and/or other Internet log information of your computer or mobile device.

Personal data collected from you may be used by the Company for, without limitation:

  1. Verifying your account identity;
  2. Enabling the provision of the Services to you
  3. Handling your order(s) and payment instructions, or collecting outstanding bills or other instructions;
  4. Analyzing, verifying, and/or conducting credit checks, payment details and/ or conditions, so as to provide you with the related services;
  5. Determining and verifying your eligibility for discounts and promotions on products and services
  6. Providing you with customer service;
  7. Conducting marketing research, statistics analysis, and behavior analysis, to enable us to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs;
  8. Making disclosures when required by applicable laws, rules and regulations;
  9. Direct marketing of the products and services of the company, its related company, and its business partners;
  10. Providing you with regular information, including details of relevant offers and rewards.

Security

All personal data you provide to us is secured on our website with restricted access by authorized personnel only. Those data may be provided to law enforcement agencies, or governmental or statutory authorities, institutions or organization; our related companies; any other person under a duty of confidentiality to the Company including a member of its group of companies, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and financial institutions, insurance companies, credit card companies.

RETENTION OF PERSONAL DATA

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If your mobile number is used for account login, you shall ensure that timely update is made by logging in to your account at “Account Profile” when your mobile number is to be changed or returned to your mobile operator. This is important to ensure that your account information will not be accessed by a third party who may have acquired the right to use your discarded mobile number. You are solely responsible for securing your account in this particular way. We shall have no liability to you for any loss or damage in this regard.

 

Unless there is a mandatory legal requirement for us to keep your personal data for a specified period, we will only retain your personal data for as long as is necessary to fulfill the purpose for which the personal data were originally collected. 

DIRECT MARKETING

We have asked you for your consent before you have provided us with your personally identifiable information. After receiving your consent, you may receive from us or from our related companies telephone calls, email and direct mailings containing promotional materials from time to time. We mainly communicate with you through email, if you wish to unsubscribe the direct marketing communications, you can find and click on the unsubscribe link in each of the promotional email, and we will opt you out from the mailing listing without any cost. Alternatively, you can reach our customer service by calling (852) 53161289 for un-subscription.

Use of Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:

  1. recognise you whenever you visit this website
  2. obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet
  3. carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests
  4. target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalised to your interests
  5. make your online experience more efficient and enjoyable
  6. enable tighter security

The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identify you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services. 

If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our website.

Scope of Application

This Privacy Policy Statement only applies to Ztore.com and Our Mobile App. Our Website may contain links to other Websites and pages. By activating a link, for example by clicking on the banner of an advertiser, you leave our website and the company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.

Juvenile Protection

We will neither knowingly collect information on any juvenile nor advice any juvenile to use our services. Unless permitted by law and approved by the guardian, the juvenile may not register an account or send their name, address, telephone or email address to us. If we collect any information about the juvenile negligently, we will delete as soon as possible when we are aware. If you think that we might hold information from or on any juvenile, please contact us.

Data Access & Correction

If you have any query in relation to the iHYGGE privacy policy or you wish to access or correct your personal data held by us, you may contact us by writing to the following address:

 Unit 01-09, 21/F, Tower 1, Ever Gain Plaza, 88 Container Port Road, Kwai Chung, Hong Kong

Maxtech Services Limited

Amending Privacy Policy Statement

Our Privacy Policy Statement may be amended from time to time without prior notice, and it will be published on Our Website (www.ihygge.hk). You are advised to check it on a regular basis in order to obtain the latest version.